Quality

ENGINEERING DESIGN SERVICES

Quality

QEp

QEc

QEm

Quality Excellence Policy (QEp)

Our quality policy enhances the value created for all stakeholders: clients, partners, shareholders, employees, and vendors, through continuous improvements delivering demonstrable benefits in services, products, and business practices. We are committed to creating and maintaining this quality culture throughout the organization.

The guiding principles of the quality policy are:

People
Processes
Values
Knowledge management

Quality Excellence Check (QEc)

THE ICECUBE CERTIFICATE OF PEREFECTION (COP)

At IceCube we don’t check for errors, we check for perfection. We don’t see if we matched the standards we promised, instead we seek to excel and out do them. We follow a process-oriented approach, which ensures consistency in the quality of the solutions we develop and in the expertise we offer. We ensure that our engineering workflow is focused on quality, cost and quick turnaround time. We ensure that an independent Quality Excellence Check (QEc) division certifies all data and products shipped to the client as final deliverables.

The QEc division is responsible for:

a) Ensuring involvement at initial stages of the project
b) Process workflow, quality control steps in production process and certification of all deliverables
c) Acting as the sole shipping point for all products

IceCube’s business philosophy and values are to build, maintain, and institutionalize a culture of fairness, transparency, trust, and ethical behavior. By following these policies, the company seeks to make quality a way of life and always meet or exceed client expectations.

Quality Excellence Management (QEm)

IceCube employs a strong quality management across the organization. Some major highlights of this system are:

Clear production process definition
Detailed documentation including project specifications, training manuals, work logs
Controlled change implementation
Configuration management
Small QC loops to trap errors in the production process
Training and retraining of staff on the project and the process
An open, quality oriented feedback system, similar to quality circles
An independent quality assurance and certification group following clearly defined QA test plans and strategies
Use of automation in the production process and for QA/QC to minimize human errors, increase efficiency, and standardize processes
Statistical measurement of quality parameters and acceptance criteria
Technical support interface to ensure client satisfaction
Process replication

We have clearly defined detailing, conversion processes and quality management models. Every member of our team has been trained to achieve the highest quality standards and timelines at every step in the process. We use a well established project planning and control model to ensure that deliveries are made on time, every time. This is well supported by our extensive exposure to international projects and the quality levels demanded by such projects.

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Engineering Design Center

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